Refund and cancellation policy
Refunds and cancellations for 8 Digital marketing | AI courses, kits, audits and receptionist services.
Who this policy covers
Effective November 1, 2026. 8 Digital Marketing Inc. ("we", "us") is the seller. 8 Digital marketing | AI is part of 8 Digital Marketing. Our address is 4451 Vista Del Monte Ave, Los Angeles, CA, US.
This policy applies to purchases of 8 Digital marketing | AI products and services. Prices below are in USD. Mandatory consumer rights always apply.
Courses, including Payhip preorders
You can request a full refund any time before lessons open. After access opens, you can request a full refund within 14 days of access opening. This applies even if you have started the lessons. Current Payhip courses are preorders; check the listing for access information.
Kits and downloads
No refunds after download, except for a faulty file or one that does not match its description. If either applies, email us with the problem and your order details to request a refund. Before download, you may cancel for a full refund. Statutory rights are preserved.
AI Visibility Audit — $490
Full refund before work starts. Full refund if we miss the agreed delivery date. No refund once the report is delivered, except that delivery does not cancel a refund right already earned because we missed the agreed date, or any mandatory consumer right. We confirm the scope and delivery date in writing.
AI Receptionist setup — $1,500
Full refund before kickoff. After kickoff, you receive a refund minus the work already done. We explain the completed work and its charge using the agreed scope and rates; the deduction cannot exceed the setup fee. No refund after handover, subject to mandatory consumer rights. Kickoff is the agreed start of setup work; handover is delivery of the completed setup and agreed handover materials.
AI Receptionist monthly — $400
Cancel any time by emailing hello@8-digitalmarketing.com from the email used for your order. We stop future renewals, and service runs to the end of the paid month. There are no partial-month refunds, subject to mandatory consumer rights. Setup and monthly service are separate charges.
How to request a refund
Email hello@8-digitalmarketing.com with the email used for your order, the product or service, and your order number if available. For a faulty or misdescribed file, briefly explain the problem. Never send full card numbers or passwords.
We review the request against this policy and confirm the outcome by email. Approved refunds are normally processed to the original payment method within 10 business days of approval. Your payment provider or bank may take additional time to display the credit. Any shorter legal deadline takes priority, including the statutory withdrawal deadline below.
EU and UK consumer withdrawal rights
If you are an EU or UK consumer with a statutory right to withdraw, you generally have 14 days from making the contract to cancel without giving a reason. Email hello@8-digitalmarketing.com with a clear statement that you wish to withdraw and the email used for your order. No special form is required.
Digital content: immediate access or downloading during that period requires your prior express consent to start supply and your acknowledgment that you lose the statutory right to withdraw once supply begins. That consent and acknowledgment must also be confirmed to you in a form you can keep, such as email. Agreeing to these terms alone is not that consent. Without the required consent and acknowledgment, your statutory rights remain. Our separate course refund promise still applies.
Services: you have a 14-day cooling-off period. If you expressly ask us to start sooner and then withdraw, you pay only a proportionate amount for the service actually provided up to your request, based on the agreed price and only where legally permitted. You lose the withdrawal right after full performance only if you expressly requested the early start and acknowledged that consequence. Starting work alone does not remove the right.
These rights take priority over any no-refund rule below. For a valid statutory withdrawal, we reimburse you without undue delay and within 14 calendar days of being informed, using the original payment method unless you expressly agree otherwise, without a refund fee. Rights relating to faulty or misdescribed products and other protections that cannot legally be excluded remain unaffected.
Payments and chargebacks
Stripe and Payhip process payments. We never see your full card number. Refunds are handled through the original payment provider.
If something is wrong, please contact us so we can help. This does not limit your right to contact your card issuer or open a payment dispute, and you do not have to wait for us if a dispute deadline is approaching. We may give the provider relevant order and delivery records. Tell us if a dispute is already open so we can avoid duplicate refunds; you will not receive both a refund and a chargeback for the same amount.
Other services and policy changes
For a separately scoped service not listed above, the refund terms agreed in writing before payment apply, subject to mandatory rights. We do not replace these published product refund promises with a less favorable proposal.
We may update this policy for future orders. The policy accepted when you ordered continues to apply to that order unless you agree otherwise or the law requires a change. Read our Terms and Privacy Policy. Questions and order support: hello@8-digitalmarketing.com.